How can I get support
We have a support ticket system to answer all your questions and queries. If your problem isn’t that urgent we also have our new “Community Forums” section where you can talk to another client about your experience and what you wan us to do and even get some answers from the community members. If you need to get in touch urgently please feel free to contact us via phone.
I am looking for a custom built computer, but I don't know what I need? How can you help me decide?
Don’t worry. Here at EXNET we help our customers design the custom built PC of their choice by guiding them every step of the way. We aim to make our website as informative as possible and the upgrades options we offer are designed to ensure that you can customise your PC but at the same time are not bogged down with too much information. Apart from our website, we also have friendly and knowledgeable staff available via phone on 0823115080. Our team of seasoned PC designers will provide you with key product information, helpful suggestions and recommendations to meet your needs. They will even alert you to possible problems with your specification.
To start simply let us know that what you would use your new custom built computer for and your budget? This will allow us to send you a targeted recommendation and walk you through all the available options so that you can make an informed decision.
Just send us an email or call us on 0823115080 to get started.
Do you use high quality parts in your custom built PCs?
We only use quality PC parts and components. Our product range comprises brands such as INTEL, AMD, ASUS, BIOSTAR, KINGSTON, GIGABYTE, MSI, MAXTOR, SEAGATE, SAMSUNG, LG, LITEON, PHILIPS, NEC, XFX, FOXCONN etc. If you buy a custom built PC from us you can be sure that your PC will be built with the best of care using quality components.
Where you can ship my order to?
We can ship to any address in South Africa. At present, however, due to excessive shipment charges and the difficulty of servicing warranty outside the South Africa, we don’t ship overseas at the moment.
For credit card/debit card payments items will only be shipped to card billing address.
For other payment methods such as bank transfers, bank deposits etc we can ship to any South Africa address provided by the customer.
How much shipping will be charged for a custom built computer?
The shipment charges are for our custom built computers and components vary depending on shipping address, type of shipping service, order value, size and weight of the order. When you add a computer to your cart you will see exact shipment cost and shipping options available for your order. Shipping insurance will be charged if the computer’s worth exceeds R 20 000
Why should I buy from you, instead of some large company like Dell?
At EXNET, we are proud of being the producers of some of the best custom built PC’s available in the South Africa.
Also, we don’t over price our PC’s which means we have some of the best deals around. They may be hundreds of rands cheaper than the high street price for similar PC’s, but if you do a benchmark test you will find that they can outperform most of their competitors.
Where are you situated? Do you have a computer retail store?
EXNET (Pty) Ltd. is based in Pretoria, Gauteng. We operate as an online internet business only.
How quickly can you get a custom built computer to me?
We ship a custom built computer in approximately 6 working days of receiving cleared payment, compared to the average of 12-20 working days from most of our competitors. At an extra charge, we also offer priority build and ship services, which mean that an order placed on Monday would probably be delivered to you on the Friday of the same week.
What after sale services and warranties do you offer for your custom built computers?
We offer after sales support and troubleshooting via phone and email. All our PC’s are shipped with at least a One year return to base warranty that covers full Parts. At an extra charge we also have other warranty options such as collect and return warranties as well as two and three year extended warranties.
Do your PCs come with operating system?
Not all of our PCs come with operating systems. The best thing to do is to look at the spec of the PC you have ordered and see if the Operating System is listed on the spec or whether it says “None”. If you have bought a PC without and operating system then it will come with no software apart from the drivers and any additional software you may have ordered.